Saying no to feature requests for success Culture & Mindset Startup News

What Happens When a Startup Says NO to 95% of Their Feature Requests?

What actually happens when a startup rejects the vast majority of feature requests it receives? The product gets sharper, not smaller, and the underlying economics improve measurably. Pendo’s 2019 Feature Adoption Report — based on anonymized usage data across its customer base — found that 80% of features in the average software product are rarely […]

Customer acquisition funnel infographic Growth Strategy Tools & Guides

Customer Acquisition Funnel: A Guide for B2B Marketing

What is a B2B customer acquisition funnel? It’s the path a stranger takes to become a paying customer and, eventually, an advocate — typically broken into six stages: Awareness, Interest, Consideration, Intent, Purchase, and Expansion. The funnel matters more now than it did a few years ago because customer acquisition costs have risen substantially — […]